Refund policy
RETURN AND REFUND POLICY
At Honey & Sass Boutique, every item is made especially for you after your order is placed. Because our products are custom-made through our print-on-demand production partners, we do not accept general returns or exchanges.
Please review product descriptions, color choices, and sizing charts carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Email us at [YOUR EMAIL ADDRESS] and include:
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Your full name
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Your order number
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A description of the problem
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Clear photographs showing the entire item and the issue
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A photograph of the shipping label, if requested
Once the issue is reviewed and approved, we will provide a free replacement or refund. You do not need to return a damaged or defective item unless we specifically request it.
Please do not mail products back to the address shown on the package. Contact us first so we can provide the correct instructions.
WRONG SIZE OR COLOR ORDERED
Because every product is made to order, we cannot offer refunds, returns, or exchanges when a customer:
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Orders the wrong size
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Selects the wrong color
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Enters an incorrect shipping address
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Changes their mind after the order enters production
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No longer wants the item
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Does not like the fit or style
Sizing may vary between products and brands. Please review the sizing chart included with each product before completing your purchase.
COLOR AND DESIGN VARIATIONS
Product colors may appear slightly different depending on your screen settings, lighting, garment color, or printing process. Small differences in color, design placement, or print size are normal and are not considered defects.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change an order, contact us immediately at vane.bell76@gmail.com.
We will try to accommodate your request, but cancellations and changes are not guaranteed. Once an order enters production, it can no longer be canceled, changed, or refunded.
Changing or canceling an order through another platform or payment provider does not automatically stop production.
REFUNDS
Approved refunds will be issued to the original payment method used at checkout. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are generally nonrefundable unless the entire order was damaged, defective, incorrect, or never delivered because of an error by us or our production partner.
If only part of an order qualifies for a refund, the refund will apply only to the affected item.
SALE AND DISCOUNTED ITEMS
Sale and discounted items follow the same policy. They are not eligible for returns or exchanges unless they arrive damaged, defective, misprinted, or incorrect.
GIFT CARDS
Gift cards are nonrefundable and cannot be exchanged for cash, except where required by law.
RETURNED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned or cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may be responsible for the cost of producing and shipping a replacement.
LOST OR STOLEN PACKAGES
If your package appears to be lost in transit, contact us at [YOUR EMAIL ADDRESS] so we can investigate with the shipping carrier.
We are not responsible for packages that tracking shows as delivered but are later lost or stolen. However, we will do our best to help you locate the package or contact the carrier.
HOW TO CONTACT US
For questions or concerns regarding a return, replacement, or refund, contact us at:
Please include your name and order number in your message.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Last updated: September 1, 2026